Firms running in the same sector are in a ruthless competition with each other. Today, it has reached such a point that if the customer is satisfied, the company will make money and if this situation is sustainable, the profit will continue to increase. So everything now depends on customer satisfaction. A customer is not easily earned. Then existing customers must be retained. It is much more difficult and costly for companies that will lose their existing customers to compensate for these losses.
For these reasons, ISO 10002 Customer Complaint Management Systemand to obtain the relevant document has become important. Thanks to this document, companies show that they care about their customers. Employees are more conscious and sensitive in this regard. They know how to deal with customer complaints and what to do. They know that the solution of the problems should be objective, fair and impartial. Most importantly, ISO 10002 Customer Complaint Management System CertificateThe management of a company that knows how to take lessons from complaints and use it as an opportunity to get better.
Getting ISO 10002 Customer Complaint Management System Certificate is not an easy task. It is a long and laborious journey. Getting the document, the last steps of this journey, is relatively easy. This is because there will be a large number of documents produced during the system installation process, and these are the documents that will be opened to the certification body for receiving the documents.
The organization wishing to obtain a certificate shall issue a Certification Application Form and forward its request to the certification body. Certification body will receive a two-way study after receiving the application form.
The first step of the study is to study the documents produced during the system installation phase. Customer Complaint Management System Handbook will be at the beginning of these documents. However Customer Complaint Management System policies, procedures, updated job descriptions in line with the customer complaints system of the employees, work processes application instructions and forms are the documents to be submitted to the certification body.
The second step of the study is the audits to be done to see how much the system works with these documents prepared in accordance with the standards.
For more information about which documents will be required to obtain ISO 10002 Customer Complaint Management System Certificate, managers and employees of TURCERT certification body can be consulted.