Companies that have established ISO 10002 Customer Complaint Management System in their establishment will naturally want to share this with their customers. Organizations that value their customers and evaluate all kinds of positive and negative feedback coming from them, applied to a certification body after running the established system for a while. ISO 10002 Customer Complaint Management System Certificate they may request.
In order to obtain this certificate, there is no need for certain features in organizations. Every company from every sector can install ISO 10002 Customer Complaint Management System and get a certificate.
Customer Complaint Management System CertificateAn employee from within the organization can be assigned this job to receive the. This person ISO 10002 standards and establish the Customer Complaint Management System by structuring the required standards in relation to the field of activity of the company. Subsequently, it may be requested to issue a certificate by applying to a certification body. However, this method is not highly recommended. Because it will take a long time for the employee who does not have a primary job to get the education, to grasp the system, to apply the standards and then to establish a correct and effective system. Moreover, the probability of failure is quite high. The most important factor in this failure is the fact that the employee is a company employee, so we can see the situation called business blindness. Points that a person can see more easily from the outside can be overlooked.
As a matter of fact ISO 10002 certification organizations that want to take, receive external consulting services. This is generally the preferred method. In this way, the process of setting up the system is shorter and there is no possibility of failure. In addition, it will be more beneficial for an external eye to see the shortcomings and non-functioning points of the organization.
ISO 10002: Companies with 2004 Customer Complaint Management System Certificate aim to inform the customers who report their complaints or the employees causing the complaint. This is because the information obtained during the handling and resolution of complaints provides a continuous improvement in the processes in the production of goods or services. Companies with this certificate give more confidence to their customers. Placing the complaints in such a system causes the number of complaints to decrease and the productivity increases. Because customer satisfaction is increased in this way.
For more information on what ISO 10002 Customer Complaint Management System Certificate is and how to obtain it, you can contact the managers and employees of TURCERT certification body.