Management of many critical factors such as management strategies, process efficiency, infrastructure work, social responsibility, innovative applications, customer relations and factors affecting customer satisfaction, key performance indicators, social responsibility for Call Center services, but ISO 15838 Customer Contact Center Management System 's. If all these factors have been carried out successfully, then the company is ISO 15838: 2009 Customer Contact Center Management System Certificate may be eligible to receive.
In order for this document to be received, a certification body must be consulted first. Many operating in our country certification body companies who want to have a certificate will receive offers from these organizations. Then they have to fill out and submit the application form to be obtained from the certification body that is agreed upon. At this stage, all documentation prepared during the installation of the system will be opened to the certification body.
The certification body shall first initiate a review on these documents and notify the company of any deficiencies or errors that they see. Once these are completed, the certification body will send the auditors to the company's location.
The actual audit work will be carried out in this manner and all processes will be observed at the workplace, whether the works are carried out as required by the standard. After the audit work is completed, the auditors will prepare a report.
If the company's activities, ISO 15838 Customer Contact Center Management System standardsIf it is determined that it is done properly, the certification body will issue ISO 15838 Customer Contact Center Management System Certificate and deliver it to the company.
However, if it is determined that the requirements of the standard are not fulfilled, it will be requested to complete these shortcomings. In both cases, the certification body will inform the company in writing of the situation.
The validity period of the ISO 15838 Customer Contact Center Management System Certificate is three years. However, the certification body will conduct interim inspections by coming to the company at least once a year. The continuity of the system established in this way will be followed.
You can contact the experienced managers and employees of the TURCERT certification body to obtain information about the ISO 15838 Customer Contact Center Management System certification process, and even to establish this system and to have a certificate.