Call Centers or Customer Contact Centers are able to meet European standards in the sector, but establish ISO 15838 Customer Contact Center Management System Customer Contact Center Management System Certificate will be possible.
With the establishment of this system, companies can communicate with their customers in a controllable and high quality manner.
ISO 15838 in the body Customer Contact Center Management System standardThe first objective of the project is to determine and increase the service quality level of these centers. In this way, a standard service can be provided in the sector. Job satisfaction of both customers, employees and solution partners will be ensured and sustained if these standards are complied with. The value of Call Centers or Customer Contact Centers will increase by creating a culture of continuous development that is at the core of quality.
All customer-oriented organizations will of course want to obtain an ISO 15838 Customer Contact Center Management System Certificate once they have installed this system with international validity.
The first thing to do is to decide which certification institution to take the document from, then fill out the application form to be received from this certification institution and finally submit all the documents prepared when the ISO 15838 Customer Contact Center Management System is installed.
Other than those listed, companies do not need to prepare further documents for application.
Certification bodiesWhen they receive the application form, they first start a preliminary study on the documents. In this preliminary study, which is carried out before the actual audit work to be carried out at the company's own place, deficiencies and errors, if any, are identified and notified to the company. If there is no deficiency, the certification body sends auditors to the company immediately after they are completed. This is the main audit work and at the end of this work the auditors prepare a report. The report is a recommendation. The actual decision will be made by the certification body. ISO 15838 Customer Communication Center Management System Certificate is prepared and delivered to the company if the activities of the company are found to comply with the requirements of the system.
Do not waste time applying to the managers and employees of TURCERT certification institution to get more detailed information about which documents should be submitted in the application for obtaining ISO 15838 Customer Communication Center Management System Certificate.