When it was first established, Call Centers served as a service point where the customers were communicating their complaints and the general problems were solved. Call Centers were considered a center where after-sales services were offered. Moreover, these centers were considered as cost points and were considered as unnecessary units.
However, over time, these centers became Customer Contact Centers and customers started to sell and marketing these centers. Then, when different business practices were shifted over these centers, the turnover and brand values of the companies started to increase.
Today Call Centers, for companies, as a cost gate is not seen as the gate of earnings. As such, the European Standards Committee (2009) Customer Contact Center Management System standard was put into force. Thanks to these standards, companies have started to act more systematically and offer customers faster and safer services through this channel. EN ISO 15838 standardIs an international standard that meets the needs of Call Centers or Customer Contact Centers.
Companies that establish and apply this standard, which is prepared not only for the Call Centers but also for the needs of all organizations that provide customer-oriented services, may not be satisfied with this and may wish to obtain an ISO 15838 Customer Contact Center Management System Certificate.
The organizations that carry out certification work are doing the necessary audit work for the companies that apply for them and if they deem appropriate, they prepare ISO 15838 Customer Communication Center Management System Certificate.
Organizations that have this certificate do not have any problem in communicating with their customers and they are free from the costs caused by unnecessary time losses. It provides a safer, faster and accurate service to its customers. One advantage of having this certificate is the competitive advantage gained due to the increase in customer communication quality and the increase in customer satisfaction.
One of the certification bodies issuing ISO 15838 Customer Contact Center Management System Certificate is TURCERT. For more detailed information on what this document is, how it will be received and what it does, you can even contact the TURCERT certification organization's staff and employees to have this document.