Customer Contact Centers or Call Centers are considered by companies as they build a communication bridge with customers. With the support of Call Center, the relations between the companies and their customers are strengthened and thus the customers become more loyal, happy, more prone to purchase products and more willing to cooperate with the company. So one Customer Contact Center or Setting up and running a Call Center is a way to generate more revenue for companies.
That is why companies invest so heavily in this technology. But the important thing is not to establish this center, but to run it correctly, reliably and healthily. ISO 2009 in 15838 by the European Standards Committee Customer Contact Center Management System standard prepared and published. This standard specifies the general conditions required for the smooth and safe service delivery of Call Centers in general. This standard meets the needs of customer-oriented organizations, especially Call Centers.
Today, many companies are applying the standards of Customer Contact Center Management System or Call Center Management System to provide faster and more secure service to customers. EN ISO 15838 standardIs an international standard that meets the requirements of Call Centers. The requirements of this standard are complementary to the technical conditions of the services provided by the Call Center.
Thanks to the ISO 15838 standard, companies will provide a more secure service to their customers. Unnecessary time losses in understanding and communicating with customers will be prevented. The effectiveness of communication will be increased.
The Customer Contact Center Management System standard is actually a compilation of ISO 9001 Quality Management System, ISO 10002 Customer Complaint Management System and ISO 27001 Information Security Management System standards for Call Centers and similar organizations.
Companies that have established a Quality Management System within their structure can install and operate the Customer Contact Center Management System in a much easier and integrated manner.
For more information on what ISO 15838 Customer Contact Center Management System is, how it was installed, what it does and how it is received, you can contact the managers and employees of TURCERT certification body.