The ISO 9001 Quality Management System standard covers the following headings:

  • Quality management system
  • Management responsibility
  • Resource management
  • Product realization
  • Measurement, analysis and improvement

The ISO 9001 standard specifies the quality requirements used when an organization needs to be shown to be competent in the design and manufacture of appropriate products. These conditions are aimed at preventing nonconformities and ensuring customer satisfaction at all stages from the design of goods or services production to the after-sales service.

Quality management systemincludes both general and documentation requirements.

Management responsibility to determine the responsibilities, authorities and levels of all employees who manage, implement and verify activities affecting quality during the production of goods or services. Under this heading, customer focus, management commitment, planning, responsibility, authority and communication, quality policy and management review are sub-headings.

Resource management The organization should have identified all the resource needs in terms of human resources, substructure requirements and working environment and provided the appropriate resource for these needs. In the meantime, management should also have trained staff to measure the performance of the work performed and to conduct internal quality controls.

Product realizationrefers to the planning of production in relation to the production of goods or services, determination of customer-related processes, design and development activities, procurement activities and delivery of goods or services.

Measurement, analysis and improvement The subject includes observing, examining the measurable values ​​at every stage of the organization's activities and controlling the inappropriate products or services, analyzing the data and performing the improvement works in a timely manner.

ISO 9001 Quality Management SystemAn organization that has established, should have determined the quality policy, declared its objectives for quality and determined and documented what to do about it. All of these determine the quality policy of the organization.

Organizations wishing to obtain an ISO 9001 Quality Management System Certificate may apply to experienced managers and employees of the TURCERT certification body for further information on the standards and scope of the system.