For tourism businesses, hotels, resorts, even motels and boutique hotels, restaurants, cafes and similar organizations operating in the field of tourism to create customer satisfaction, to protect the environment and nature, to pay attention to food safety, hygiene and cleanliness sensitive, energy consumption-sensitive To be socially responsible and to provide quality service to cover these points is extremely important. Another important point is to announce to everyone the sensitivity shown at all these points and to prove to everyone.
With this effort, TÜRCERT Technical Control and Certification Inc. has developed and developed standards for various quality management systems with its own efforts. These management systems criteria and certification studies, which will be explained below, include tourism enterprises.
TÜRCERT certification body carries out audit, inspection, certification, testing and inspection and training activities together with its experienced and experienced managers and employees. TÜRCERT Technical Control and Certification Inc., which was established with full domestic capital, has been accredited by various accreditation bodies from inside and outside the country in order to carry out these activities and has obtained the necessary powers as a notified body.
Let us take a closer look at the management systems prepared by the TÜRCERT certification body and which can also be applied in the tourism sector.
White Star Energy Management System
The White Star Energy Management System is a system designed to prepare the processes and necessary documents to be implemented in order to achieve these objectives in line with the country's energy policies.
Organizations that have the White Star Energy Management System Certificate can keep their greenhouse gas emissions under control, can save energy consumption, can prevent the environmental damage caused by the activities, can monitor the performance of the machines and vehicles used in the service, the efficiency of the state to increase productivity Project Supports' Perhaps most importantly, they can easily adapt to national and international legal regulations.
Red Star Food Safety Management System
The Red Star Food Safety Management System is a system developed in order to increase the concerns about food safety in humans and therefore to protect people against food hazards. With the control of each stage of production processes, it is aimed to eliminate food-related concerns.
Organizations that have Red Star Food Safety Management System Certificate can provide measurable improvement in the quality of their products and services, increase production efficiency, reduce production costs, reduce costs, provide superiority to their competitors, create confidence in the market and strengthen its image, increase the efficiency of the organization's management and establish decision-making mechanisms, access to international markets and easily adapt to national and international regulations.
Yellow Star Customer Satisfaction Management System
The Yellow Star Customer Satisfaction Management System is a system based on customer satisfaction and consists of strategies developed to manage customer and customer relations. This system aims to keep existing customers on the one hand and to establish long-term relationships with newly acquired customers and to develop these relations.
The organizations that have the Yellow Star Customer Satisfaction Management System Certificate show that they care about the customer, determine how the customer complaints will be met, how they will be evaluated and how they will be resolved, and the problems with the customer will be dealt with quickly and fairly. superiority, excellent customer relationship management and customer complaints can turn into an opportunity.
Blue Star Hygiene Management System
The Blue Star Hygiene Management System is designed to provide the highest level of cleanliness and hygiene in the production of products and services and to protect the consumer. Especially in the production of foodstuffs starting from the introduction of raw materials to the consumer at every stage of hygiene is based on compliance with the rules.
Organizations that have the Blue Star Hygiene Management System Certificate ensure that the enterprise is clean and hygienic in every respect, ensures the safe and quality of the products and services provided, minimizes customer complaints, ensures customers are safe in the future, physical, chemical or By identifying the dangers that may arise from biological factors from today, they can take precautions, establish an effective self-regulation system in the enterprise and easily adapt to national and international legal regulations.
Mor Yildiz Social Responsibility Management System
Mor Yildiz Social Responsibility Management System is established to determine the obligations of the enterprises to protect and develop the environment in which they operate. Within the scope of this system, the protection of the natural environment in the production of products or services, the provision of quality and safe products in line with the preferences of the customers, respecting the fundamental rights and freedoms of the employees, the management of the enterprise in a way that protects the rights of the shareholders of the organization and provides a profit; Supporting various health and art activities are among such topics.
Organizations that have a Mor Yıldız Social Responsibility Management System Certificate can improve poor working conditions, support the efforts of NGOs and contribute to Social Responsibility Mutual Funds.
Turquaz Star Environmental Management System
The Turquaz Star Environmental Management System is a system developed to reduce and, as far as possible, reduce the harm that businesses can or can give to the environment. The environmental impacts of all processes from product or service to customer are determined and controlled by the measures taken to minimize the damage to the environment.
Organizations that have Turquaz Yıldız Environmental Management System Certificate can show their customers that they are under an obligation for environmental management, thus creating trust in the customer, reducing the costs arising from environmental impacts, gaining national and international recognition and adapting easily to legal regulations.
Orange Star Quality Management System
Orange Star Quality Management System is a system that improves customer satisfaction by meeting customer expectations, requirements and legal regulations. The main purpose of this system is to create product and service quality by preventing possible errors and defects during product or service production.
Organizations that have the Orange Star Quality Management System Certificate can achieve a competitive advantage, establish a disciplined working structure, work customer-oriented and easily follow the ever-changing demands and expectations of the customers, expand the customer portfolio, ensure the convenience of selecting suitable suppliers, the suppliers are more comfortable control can be kept under control, by reducing the error and waste rates can reduce costs and increase productivity.