The service demand in the tourism sector cannot be clearly predicted in advance. Depending on the political and economic conditions, there are frequent fluctuations in the tourism sector. This is a real risk for the tourism sector.

Meanwhile, customers in the tourism sector cannot see the service they demand. It is not possible to show and display the service in advance. As such, it is difficult for customers to choose between different accommodation facilities.

On the one hand, minimizing the risks in the tourism sector, on the other hand, providing a system for customers to choose from is a matter of importance for tourism enterprises.

Both point of solution, tourism enterprises, HOTEQ 500 Hotel Quality Management Systemand establish service in accordance with the standards required by the system.

The standard scope of this system is as follows:

  • Introduction
  • Scope
  • Cited standards
    • ISO 18513 Tourism Services Management Standard (this standard is the only internationally recognized standard for the tourism industry published by ISO)
    • ISO 9001 Quality Management System standard
    • ISO 14001 Environmental Management System standard
    • ISO 22000 Food Safety Management System standard
    • BRC Global Food Technical standard
    • FSSC 22000 (Certification program for food safety systems)
    • PAS 220 International Food Standard
    • Codex Allimentarius (a food code translated from Latin)
  • Accommodation, facilities for guests
  • HOTEQ system structure and scope
  • ACADEMIC AUTHORITIES
  • Infrastructure
  • Services including quality, environment, health and food safety
  • Measurement, evaluation, continuous improvement

HOTEQ 500 in a tourism business within this scope Hotel Quality Management SystemThere are two basic requirements for establishing. The first one is the establishment and management of the Quality Management System in the enterprise. The second requirement is that the Environmental Management System is established and managed. If these two systems are not available, HOTEQ 500 standardsIt is impossible to install and implement.

Tourism companies seeking to have the HOTEQ 500 Hotel Quality Management System Certificate can contact the experienced managers and employees of the TURCERT certification body for further information on the standards and scope of the system.