In the implementation of ISO 18513 Tourism Services Management System, standard requirements are collected under the following six headings:

  • Housekeeping and front desk

The first of the requirements of ISO 18513 standard is housekeeping and front office activities. ISO 18513 standard creates unity of application in this important part of touristic enterprises which has the first effect:

Both on the floors and at the front desk, signs that can be understood without hesitation by local and foreign visitors to tourist facilities should be used. A do not disturb warning hanging on the doorstep of the room, but if there is a standard sign everywhere is understood the same way. If the number used for calling the telephone exchange or reception is the same, visitors can easily reach.

If the reservation and registration forms to be completed at the entrance to the tourist facilities are of the same standard, visitors can use them without confusion.

Employees in touristic enterprises must use a common language in order to share the conditions and conditions of the facilities with the visitors without problems. In this context, it should be ensured that the statements regarding the facility and rooms are the same in all touristic facilities.

  • Training:

The second of the requirements of the ISO 18513 standard is the subject of training. It should be ensured that the employees know a certain level of foreign language. Otherwise, there are problems with the agreement with the visitors. Therefore, it should be ensured that the language skills of the employees are not below a certain level for the implementation of the standard.

  • Security

The third of the ISO 18513 standard requirements is security. In touristic establishments, especially security systems such as fire alarm and danger warning must be installed and operational. In this context, in order to ensure fire safety, smoke detector devices and ceiling sprinkler devices should be selected in accordance with the standards. A standard should also be provided for the design of the signs or signs indicating the escape routes in the facilities and where they are placed.

  • Voltage and electrical plugs

The fourth requirement of the ISO 18513 standard is the state of the voltage and power plugs. Especially for business travelers, electricity usage needs may be high. It is not possible to create customer satisfaction if the enterprises cannot provide a standard in this regard.

  • Health

The fifth of the requirements of the ISO 18513 standard is health. This is the most important issue for touristic enterprises. The ISO 18513 standard creates unity of application in the following areas:

Standards should be set for the cleaning of food and beverages, kitchens and restaurants and employees in tourist facilities. Employees should be allowed to wear common clothing. Employee health checks should be done regularly.

In terms of security, a kitchen and restaurant area of ​​the touristic facilities should be implemented with a layout suitable for safe and efficient operation.

Standards should be set for the level of education and experience of employees in these areas.

In order to maintain a certain quality level in touristic enterprises, a standard purchasing process should be prepared. In addition, the standards regulating the relations with the suppliers should be determined.

  • Performance and product evaluation

Finally, the last of the ISO 18513 standard requirements is performance and service evaluation. Standards and methods of evaluating the services provided should determine the performance of the employees.

 

TÜRCERT Technical Control and Certification As a company, we provide services to all tourism enterprises that want to establish ISO 18513 Tourism Management System and have ISO 18513 Certificate with an experienced and expert staff. You can ask us any questions you may have about how ISO 18513 standard requirements apply in the business.