Tourism establishments that establish ISO 18513 Tourism Services Management System in their businesses and serve in accordance with the requirements of this system will naturally ask for the certification of this situation. Since tourism activities are a very comprehensive activity not only in the country but also worldwide; ISO 18513 Certificate must take. Visitors from all over the world depend on the ability to move around easily and easily, to benefit from the facilities, to understand the definitions and conditions of the services provided, to create and use certain standards.
Use of the same signs in the world, front office and housekeeping, do not disturb the same, the same number of telephone exchange and reception numbers, the safety of the signposts showing the escape routes and the places where they are placed, the standards of the air and water used, The basic principles of the ISO 18513 Tourism Services Management System are that the same language is spoken in terms of evaluation methods and employee performance.
Within the framework of all these principles, standards developed by International Standards Organization should be established within the enterprise. ISO 18513 is applied to a certification body after the establishment process has been completed and the system operation has been followed for a while. Tourism Services Management System Certificate can be requested.
When applying for the ISO 18513 Certificate, the certification application form given by the certification body should be completed and submitted in the annex to the certification instruction. After signing the contract, the documents prepared during the establishment of the system should be opened to the auditors appointed by the certification body. A copy of the documents can be hand-delivered to the auditors or an environment accessible to the auditors on the system. Auditors initiate preliminary work on these documents. After the documents have been checked and the possible shortcomings are completed, the auditors start a field audit. This inspection is important in the offices and buildings of the enterprise. Depending on the size of the enterprise and the number of employees, a plan is prepared for field work and field audits are carried out according to this plan. Any point that the entity demonstrates its operations is monitored on-site as much as possible and it is checked whether the standards are incomplete or improper practices and whether the activities are carried out within the framework of the prepared documentation. To determine the extent to which the original entity operates in accordance with the ISO 18513 standard.
In order for the certification body to issue an ISO 18513 Certificate to the entity, the result of the report to be prepared by the auditors at the end of the audit work is important. According to the results of this report, the company is given a document or is requested to complete the missing and apply again.
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