The contribution of tourism to a country's economy cannot be underestimated. First of all, foreign exchange input is provided to the country. But more importantly, with the investments in tourism, the economy of the country revives. It has an important role in decreasing unemployment in the country. Tourism revenues increase the income levels of citizens as well as the national economy. Our country is seriously monitoring the contribution of tourism and increasing the number of tourists coming to our country and the revenues provided by this way each year through promotion and investment activities.

According to the figures released by the Turkey Statistical Institute 2015 year, tourism revenue was 31.5 billion dollars. 81 percent of this income was obtained from foreign visitors and the rest was obtained from citizens residing abroad. The average expenditure per visitor was 760 Dollars. However, the sad thing is that 2015 tourism revenues decreased by 8 percent compared to the previous year. Of course, this was caused by undesirable events in our southeastern borders. This negative impact is expected to continue in 2016.

Tourism mobility is based on very sensitive balances. Investments in touristic facilities, promotional activities abroad and increases in service quality provided to tourists are of course very important. However, the political and political decisions of the country can be erased. These negative conditions are expected to improve as soon as possible.

Touristic businesses, ISO 18513: 2003 published by the International Standards Organization and applied worldwide to ensure that visitors to the facilities do not alienate the environment and receive services easily and quickly. Tourism Services Management System standard. This system is built on the ISO 9001 Quality Management System and incorporates practices and principles specific to the tourism sector. For this reason, it is very easy to establish the ISO 9001 standard for companies that have previously established and managed the ISO 18513 standard. Nevertheless, consultancy services can be obtained on this matter.

Certification bodies comply with a number of evaluation criteria when conducting audits of tourism enterprises that implement the ISO 18513 standard. These criteria are:

  • What is the service concept of the company and how much responsibility does the company have in this regard?
  • What is the scope of the service standard that the entity tries to implement?
  • How customer-oriented are business employees?
  • What is the quality perception and approach of the company?
  • What is the business's marketing strategy?

As a result, ISO 18513. The companies applying the standard, have obtained competitive advantage in domestic and foreign markets. Therefore, they increase their market share. A consistent service is provided to customers. The business is prepared for an institutional structure. Business profitability and productivity increases.

 

our company TÜRCERT Technical Control and Certification The company provides services with a strong staff and infrastructure in the certification studies of the enterprises serving in the tourism sector. To get detailed information about how to set up ISO 18513 Tourism Management System and to have ISO 18513 Certificate, you can immediately apply to our company managers and employees.