The scope of ISO 18513 Tourism Services Management System is determined as follows:

  • Housekeeping and front desk
    • Marking

The touristic facility should use signs that customers can quickly detect anywhere in the world. For example, cold and hot water warnings, do not disturb, the telephone numbers of the telephone exchange and the reception should always have the same standard.

    • Reservation

The reservation form used for entering tourist facilities should be the same in all tourism establishments.

    • Terminology

A common language should be used to ensure that employees in tourist facilities can easily understand the situation and conditions of the facility. For example, statements on the definition of rooms should be the same in all tourist facilities.

  • Training:

Foreign language levels of all employees should not be below a certain level. A common level should be set for employees' foreign language training and knowledge levels.

  • Security

Safety systems such as fire alarm and hazard warning of touristic facilities must comply with a specified standard. For example, smoke detector devices and water sprinkler devices for fire safety must be of a certain standard. In the meantime, signs or signs indicating the escape routes and a standard should be provided where they are placed.

  • Voltage and electrical plugs

Standardization of voltage and electricity plugs should be ensured in all enterprises. This is especially important for business travelers.

  • Health
    • Food and drink

A standard must be provided for air and water quality of touristic facilities. Cleaning of food and beverages, kitchens and restaurants and employees must be in accordance with the standards. Employees should be provided with a common clothing. In addition, health checks of employees should be carried out regularly.

    • Security

The kitchen and restaurant areas of the tourist facilities should be suitable for safe and efficient operation. Appropriate standards should be set for the planning of the settlement.

    • Training:

Workers in kitchens and restaurants should be at a certain level of education and have completed a certain period of training. In touristic facilities, standards must be set to meet these conditions.

    • Buy

A standard procurement process should be prepared in order to maintain a certain level of quality in the materials to be purchased in the touristic facility. In addition, standards that regulate relations with suppliers should be set.

  • Performance and product evaluation

The standards and the methods to evaluate the performance of the employees should be determined.

Tourism activities are developing rapidly throughout the world. Tourism enterprises with national or international ISO 18513 Certificate will always be one step ahead of their competitors in this market.

 

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