The basic principles of ISO 18513 Tourism Services Management System can be considered under the following headings:

  • We're Customer-Oriented

The first fundamental principle of ISO 18513 Tourism Services Management System is customer focus. Touristic enterprises operate in a service sector and it is essential to meet customer needs and expectations as in every field. Although visitors to a touristic facility are in a different country, similar services should be provided with a similar approach and a similar language should be based on both service applications and signs and signs they encounter throughout the day. In this way, customer satisfaction and addiction can be created and the opportunity to compete with other businesses increases.

  • Teamwork

The second basic principle of the ISO 18513 Tourism Services Management System is the participation of employees, ie team work. Thanks to the teamwork, which is the common principle of all management systems, employees adopt potential problems and feel responsible for their solution. Employees are responsible for their performance. This is also an element of motivation. Employees can be more active, innovative and forward-looking as they feel part of a team.

  • Process Approach

Another fundamental principle of the ISO 18513 Tourism Services Management System is that the employees operate in accordance with the defined processes in all work they are responsible for, except for the defined job descriptions, workflows, job descriptions and application guidelines. Businesses therefore use their resources effectively but at low costs. The systematic actions for obtaining the expected result provide consistent and predictable results. Possible risks can be determined in advance, adverse events can be intervened in a timely manner, and timely measures can be taken to prevent unexpected situations.

  • Continuous improvement

It is also one of the basic principles of ISO 18513 Tourism Services Management System which is a common principle of management systems. Continuous improvement activities are important to ensure that the overall performance of the enterprise is permanent and objective. All employees must strive for continuous improvement of services, processes or system. In this way, businesses can create flexibility and react quickly to opportunities.

  • Useful Supplier Relations

Finally, a final principle of the ISO 18513 Tourism Services Management System is to establish relationships with suppliers. In order to ensure the continuity of the service in tourism activities, healthy relations should be established with the cooperated suppliers. The fact that enterprises are strong in the market depends on establishing close relations with suppliers. As a result, it is important to create customer satisfaction. The healthy execution of supplier relationships is a factor that creates value for both the tourism business and the supplier. Flexibility in relations and the principle of gaining profit on both sides provide a basis for cost and resource efficiency.

 

TÜRCERT Technical Control and Certification As a company, we provide service to all tourism companies who want to establish ISO 18513 Tourism Management System and have ISO 18513 Certificate. You can consult with us any questions you may have about the basic principles of ISO 18513 Tourism Services Management System.