If the data obtained by the firms as a result of the implementation of the Customer Complaints Management System is evaluated well, this is an important source for the opportunity to be caught. The number of complaints, immediate complaint issues, long-standing complaints issues, complaints resolved by reconciliation, repeated complaints, false prioritized complaints and customers' solution suggestions, and the companies that analyze well can see opportunities in front of the system and turn it into earnings.
ISO 10002 Customer Satisfaction Management System has been developed in order to prove this situation of organizations that want to be different in the eyes of their customers, who listen to the opinions and suggestions of the customers and use them for the purpose of improvement as far as these opinions and suggestions allow. This standard was published by the International Standards Organization in 2004, ISO 10002: 2004 Quality Management, Customer Satisfaction, Guidelines for Handling Customer Complaints in Organizations. This system is an important tool for customers to accept customer complaints as an opportunity for improvement and to increase customer loyalty and to increase the number of loyal customers.
Customer satisfaction and evaluation of customer complaints, TURCERT certification bodyis also a matter of importance and also provides consultancy and training services as well as certification studies. The TURCERT certification body Customer happiness can be grouped as follows:
- TS ISO 10002 Customer Satisfaction Management System Basic Training
- TS ISO 10002 Customer Satisfaction Management System Internal Audit Training
- TS ISO 10002 Customer Satisfaction Management System Documentation Training
TS ISO 10002 Customer Satisfaction Management System Documentation Training, Customer Satisfaction Policy and Customer Satisfaction Goals, Customer Satisfaction Handbook prepared during the establishment of the system, process documents required by the standard, are given in order to explain how to prepare the other documents that the company will need to ensure the implementation and control of the processes.
The main topics of the TS ISO 10002 Customer Satisfaction Management System Documentation Training by TURCERT certification body are:
- Document structure of ISO 10002 Customer Satisfaction Management System
- Customer Satisfaction Handbook
- Process approach and process methods
- Methodology for identification and preparation of documentation
- Methods of preparation of processes, application instructions, charts, forms and similar supporting documents
- Case studies
It is mandatory to continue these trainings in order to achieve the expected benefit of the TS ISO 10002 Customer Satisfaction Management System Documentation Training, which is a two-day training. In addition, persons who will participate in this training should have received TS ISO 10002 Customer Satisfaction Management System Basic Training. At the end of the training, the successful participants are given a certificate of achievement.
The instructors of the TURCERT certification body are also experienced and specialized in this area and many examples are shown during these trainings. This is also possible if the company requires training to be provided in their work environment.
TS ISO 10002 Customer Satisfaction Management System If you want to get more information about Documentation Training or if you want to give this training, experienced employees of TURCERT certification body will be there for you.