Customer complaints should not always be accepted in a negative way. Many organizations have found the opportunity to improve themselves through the Customer Satisfaction Management System or the Customer Complaint Management System. Moreover, many creative ideas have been achieved through this system. According to the ISO 10002 standard, a solution expressed by customers regarding a company's products or services, either openly or implicitly, is called a complaint or response to the expected dissatisfaction.
It is also very important for a firm to retain customers as well as to win new customers. Customer losers lose a lot of their image in the market, and repairing it requires much more effort. Therefore, firms have to redefine their current performance levels and pursue innovations in the product and service area in the market, where competition conditions are getting worse. A well established and managed Customer Satisfaction Management System is important for maintaining brand values and managing customer needs.
ISO 10002 Customer Satisfaction Management System application has a number of advantages. For example, the organization's handling of complaints in a consistent, systematic and responsible manner increases its ability to resolve the complaint subject in a way that satisfies the customer and the organization. As processes are specified, customers can easily implement the stages of the system.
Customer satisfaction and evaluation of customer complaints, TURCERT certification bodyis also a matter of importance and also provides consultancy and training services as well as certification studies. The TURCERT certification body Customer happiness can be grouped as follows:
- TS ISO 10002 Customer Satisfaction Management System Basic Training
- TS ISO 10002 Customer Satisfaction Management System Internal Audit Training
- TS ISO 10002 Customer Satisfaction Management System Documentation Training
From these trainings, TS ISO 10002 Customer Satisfaction Management System Basic TrainingIn order to increase the Customer Satisfaction in their businesses and to establish the Customer Satisfaction Management System in order to evaluate the Customer Complaints, the companies are given the purpose of establishing the system and explaining the standards required for the continuous survival of the system.
The main topics of TS ISO 10002 Customer Satisfaction Management System Basic Training given by the TURCERT certification body are:
- TSE certification procedure
- TS ISO 10002 terms
- Terms and definitions, principles
- Complaints handling framework
- Planning and design
- Running the complaints handling process
- Sustaining / improving
- Case studies
It is imperative to continue these trainings in order to achieve the expected benefit of TS ISO 10002 Customer Satisfaction Management System Basic Training, which is a two-day training. At the end of the training, the certificate of achievement is given to the successful participants and the participant certificate is given to the others.
The instructors of the TURCERT certification body are also experienced and specialized in this area and many examples are shown during these trainings. This is also possible if the company requires training to be provided in their work environment.
If more information is required on TS ISO 10002 Customer Satisfaction Management System Basic Training or if it is requested to give this training, experienced staff of TURCERT certification body will be there for you.