Continuous improvement approach is an approach that aims to be better in the companies every day than the previous day. This approach is also a way of life for firms. This way of thinking is also known as Kaizen philosophy. In Japanese, Kai expression changes and Zen expression means better. Individuals or organizations with this system of thinking constantly review the situation and seek ways to achieve better.
Continuous improvement One of the main objectives of the approach is to increase internal and external customer satisfaction. In order to increase the quality and productivity, the most effective factor in the growth of the organization is the continuous improvement approach.
With globalization, international competition, human rights, technology and information systems have gained much more importance today. For this reason, people and organizations must adapt themselves to the developing and rapidly advancing world, for which they must constantly improve themselves. Otherwise, it is inevitable to fail or shrink or disappear over time.
This is one of the principles Deming has set for the implementation of the Quality Management System with its current name, which is the founder of quality systems.
From this point of view, organizations expect their employees to identify the deficiencies and think about how they can be better. Organizations that have employees with this opinion will come to better places in a short time. Therefore, organizations attach importance to the training and awareness of the employees. It encourages its employees to continuously improve.
These training programs include statistical process control, problem-solving techniques, leadership, corporate culture, performance evaluation, time management, error types and impact analysis, corporate communication, stress and stress management, body language training and a number of other training programs.
TURCERT certification bodyalso gives importance to continuous improvement trainings and offers various training programs on this subject. Some of these training programs are as follows:
- Statistical Process Control Training
- Total Quality Management Training
- Problem Solving Techniques Training
- Customer Satisfaction Training
Statistical Process Control TrainingThe aim of this course is to identify the statistical techniques used to identify, collect and analyze the data required to evaluate the appropriateness and effectiveness of the Quality Management System and to evaluate the points at which the continuous improvement of the Quality Management System can be performed. This training program includes basic information about quality systems and quality control, statistical techniques and basic concepts, control of process through statistical methods (control schemes), data collection methods, examination and acceptance sampling and so on.
Total Quality Management TrainingIn addition to the basic concepts of the Quality Management System standard and eight basic principles, it is given in order to contribute to the interpretation of the standard items and the establishment and implementation of the system. This training program includes the TSE certification procedure, basic concepts related to quality, quality requirements, quality management systems and the benefits of certification, TS EN ISO 9001 series standards definition, interpretation of standard items and so on.
Problem Solving Techniques TrainingThe aim of this course is to explain the techniques used to identify and solve quality and productivity problems in existing product and service processes. In this training, participants are also informed on how to approach problems in a systematic way and how they can make team work. This training program, defining the problem, classical statistical techniques (flow chart, brain storming, cause result diagram, Pareto analysis, grouping, histogram, benefit cost analysis), using these techniques to determine the possible causes of the problem, evaluation of the reasons, finding solutions, solutions analysis, analysis of results, evaluation of results and similar issues.
Customer Satisfaction Trainingis designed to provide participants with a new perspective to their sectors and firms and to develop corporate behaviors that will achieve absolute customer satisfaction. In addition, participants are provided with methods of collecting complaints and handling them appropriately, techniques for converting complaints into sales, and ways to solve them without delay. This training program includes creating a company culture for the service, setting the performance standards, training the customer, ways of handling the complaints appropriately, converting complaints into sales, getting feedback from the customer, creating dependency on customer service, resolving problems without delay, cost of customer loss, customer satisfaction competitor analysis and similar issues.