The problem is the performance weakness that is monitored and seen in a process. It is the situation that needs to be resolved, preventing or disrupting the targeted results. It is not possible to resolve an unidentified situation. Then the first step in problem solving is to identify the situation. The solution is also easy if the problem is defined correctly, but it is not possible to solve a problem that is incorrect or incomplete.

In defining Soun, he must avoid prejudices, should not try to simulate other known problems and should not be questioned about the defects and responsibilities in the emergence of the problem.

Problem solving means taking the decision, which, under certain constraints, presents the most appropriate solution among alternative solutions that lead to a specific goal. Therefore, the solution to a problem varies according to the constraints and purpose.

The main elements of problem solving techniques are data, techniques used and systematic approach. The important issue here is the problem solving technique to be chosen.

Problem solving techniques can be classified in various aspects. For example, idea generation techniques include: brainstorming, six-hat thinking, force / force field analysis, focus groups. Problem analysis techniques include: flow diagram, cause result diagram (or fishbone diagram), Pareto analysis, tree diagram, interest / proximity diagram, polling papers. One of these is the continuous development techniques: PDCA cycle, 5N1K technique.

TURCERT certification bodyalso gives importance to continuous improvement trainings and offers various training programs on this subject. Some of these training programs are as follows:

  • Statistical Process Control Training
  • Total Quality Management Training
  • Problem Solving Techniques Training
  • Customer Satisfaction Training

From these trainings, Problem Solving Techniques TrainingThe aim of this course is to explain the techniques used to identify and solve quality and productivity problems in existing product and service processes. In this training, participants are also informed on how to approach problems in a systematic way and how they can make team work.

The main topics of the Problem Solving Techniques Training given by the TURCERT certification body are:

  • Defining the problem
  • Seven classical statistical techniques (flow chart, brainstorming, cause result diagram, Pareto analysis, grouping, histogram, benefit cost analysis)
  • Determining the possible causes of the problem by using seven new management techniques
  • Evaluation of reasons and determination of possible solutions
  • Analyzing, monitoring and evaluating the results
  • Proximity scheme, relations diagram, tree diagram, process decision diagram, matrix analysis,
  • Nominal group problem solving technique
  • Case studies

It is compulsory to continue these trainings to achieve the expected benefit from the Problem Solving Techniques Training, which is a two-day training. At the end of the training, the certificate of achievement is given to the successful participants and the participant certificate is given to the others.

The instructors of the TURCERT certification body are also experienced and specialized in this area and many examples are shown during these trainings. This is also possible if the company requires training to be provided in their work environment.

If more information is required about the Problem Solving Techniques Training or if it is requested to give this training, the experienced staff of the TURCERT certification body will be with you immediately.