Total Quality Management, with its classic definition, is to ensure the quality of goods and services produced with a systematic approach and participation of all employees in order to meet customer expectations. In production processes, employees' thoughts and objectives are used and all employees are included in quality. Although it was first introduced as a new form of management by Xerx in the year 1926, it was not popular at the time. However, the first use of this system in the present sense has been in Japan during 1950 years. The Japanese executives spread the quality to the smallest business units and provided awareness to train all employees.
Quality can be expressed as the sum of the properties of a product or service, which are determined and based on the ability to meet future requirements. From this definition, quality means customer satisfaction. Quality is related to processes. It can be seen as a long-term investment. In the long run, the cost of doing a job without error is lower than the cost to be corrected. Quality is to do things on time. The understanding of perfection in production is essential.
Thanks to the quality, customer satisfaction increases, market share increases, profitability increases, employee satisfaction increases, costs decrease and high competitive power is created. On the other hand, the result of poor quality production, customer dissatisfaction arises, market share decreases, waste of resources, inefficiency increases, costs rise and the motivation of the workers will be lost.
If Total Quality Management is adopted and implemented with all its principles, it creates a great competitive power and superiority in the organizations implementing this system. The main principles of the system are: customer focus, mutual benefit (win / win principle), employee participation, leadership, process management, continuous improvement, realistic approach to decision making and system approach in management.
TURCERT certification bodyalso gives importance to continuous improvement trainings and offers various training programs on this subject. Some of these training programs are as follows:
- Statistical Process Control Training
- Total Quality Management Training
- Problem Solving Techniques Training
- Customer Satisfaction Training
From these trainings, Total Quality Management TrainingIn addition to the basic concepts of the Quality Management System standard and eight basic principles, it is given in order to contribute to the interpretation of the standard items and the establishment and implementation of the system.
The main topics of Total Quality Management Training given by the TURCERT certification body are:
- TSE certification procedure
- Basic concepts about quality
- Quality requirements
- Benefits of quality management systems and certification
- Organizational structure in quality management systems
- Definition of TS EN ISO 9001 series standards
- Interpretation of TS EN ISO 9001 standard substances
- Case studies
It is imperative to continue these trainings to achieve the expected benefit from the Total Quality Management Training, which is a two-day training. At the end of the training, the certificate of achievement is given to the successful participants and the participant certificate is given to the others.
The instructors of the TURCERT certification body are also experienced and specialized in this area and many examples are shown during these trainings. This is also possible if the company requires training to be provided in their work environment.
If more information is required on Total Quality Management Training Training or if it is requested to give this training, experienced employees of TURCERT certification body will be there for you.