The concept of quality was first introduced in America. However, the first applications of quality were in Japan. Deming, Juran and Ishikawa have developed the concept of quality in Japan. Based on its historical development, the quality development process consists of four main stages: inspection, quality control, quality assurance and total quality.
The main purpose of the inspection phase is to prevent the faulty products from reaching the consumer. At this stage, the works were checked and errors were detected. However, the cause of the errors has not been investigated. As such, no improvement could be achieved and the cost of faulty products was added to the price and reflected to the consumer.
During the quality control phase, the inspection procedures were extended from final control to entry controls and intermediate controls. At this stage, standards for statistical quality control have emerged and consumer protection has begun.
During the quality assurance phase, quality has started to be given importance in complex and sensitive product production and quality related standards have been created. This stage is a set of activities aimed at meeting customer expectations.
Finally, in the total quality phase, all employees, including the senior management, participated in the quality studies and based on the full satisfaction of the customers.
The total quality revolution first took place in Japan. With broad meaning Total quality Managementis a system based on customer satisfaction and aims to provide quality products and services with continuous improvement activities. It is a system based on employee participation and everyone who applies it has responsibility.
ISO 9001 Quality Management System and the quality approach with the phenomenon of institutionalization. Institutionalization is the transformation of all activities of an organization into a systematic form and freeing of activities from dependence on people.
ISO 9001. Quality management system With the revision made in 2000, it has become a process based management system. Organizations that go towards excellence establish ISO 9001 Environmental Management System and OHSAS 14001 Occupational Health and Safety Management System together with ISO 18001 Quality Management System.
Today's advanced technology level, strong communication facilities, increasing foreign trade and higher supply than demand is a result of globalization and pushes companies into relentless competition. In order to gain competitive advantage in this environment, it requires the establishment and management of other necessary management systems, especially ISO 9001 Quality Management System.
The ISO 9001 Quality Management System standard is applicable to organizations of all sizes, regardless of the sector in which it operates and the size of the organization. For this reason, organizations that want to be consistent in product or service delivery, respect customer expectations, adopt a customer-oriented approach, want to grow in the market, want to do international trade and constantly developing and growing organizations must establish ISO 9001 Quality Management System and obtain ISO 9001 Certificate.
The TÜRCERT certification body is an organization that provides conformity assessment, certification and training activities. If you want to get detailed information about which organizations can obtain ISO 9001 Certificate or if ISO 9001 Certificate is to be obtained, TURCERT certification institution should be contacted as soon as possible. TÜRCERT is ready to provide all kinds of services with its experienced managers and employees.