The eighth headings in the Quality Management System standard were identified as measurement, analysis and improvement. The fifth subheading under this heading is about improvement work, and the issues covered in this article are:

  • Continuous improvement
  • Corrective actions
  • Preventive activities

in Business ISO 9001 Quality Management SystemIn order to ensure continuous improvement in the companies that establish and manage, it is of utmost importance to carry out corrective and preventive actions. During process controls, product or service controls, customer complaints, depending on the legal regulations, internal audit studies, data analysis studies, various surveys or management review meetings may have identified situations that lead to a number of non-conformities. In order to prevent the occurrence and elimination of the reasons that create these situations, and also to prevent its repetition, it is necessary to decide on corrective actions, to implement this decision, to check its effectiveness and to review it. Companies are preparing a corrective actions procedure to perform these activities in a systematic way.

Employees are obliged to report any inconvenient or inconvenient situations, even if they are not related to their field of activity.

The procedure for corrective actions should mainly cover the following regulations:

  • Review all kinds of inappropriate situations, including customer complaints
  • Identifying the causes of these inappropriate situations
  • Take necessary measures to prevent inappropriate situations from recurring
  • Determination and implementation of studies
  • Registration of the studies to be done in this direction
  • Monitoring of corrective actions taken

In short, corrective action is the work done to determine an inappropriate situation in a company's Quality Management System and to eliminate this problem. As a result of these studies, a number of changes may be required in the current work processes, workflows or application instructions. These must also be completed quickly.

If you want to get more detailed information about corrective action studies within the scope of analysis and improvement activities, do not be late to apply to our company. our company TÜRCERT Technical Control and Certification The company provides services with a strong staff and technical infrastructure in the field of Quality Management System.