The seventh title within the ISO 9001 Quality Management System standard is set to perform the service. The fifth clause of this heading is the provision of production and service, and five different topics are covered under this heading:

  • Control of production and service provision
  • Validity of processes for production service provision
  • Identification and traceability
  • Customer ownership
  • Service protection
  • Control of monitoring and measuring devices

Companies are obliged to maintain the suitability of the product during the production activities and after the production until the products reach their intended delivery place. This protection should include identification of the activity, packaging, storage and transport of products. This protection must also be applied to the constituent parts of the product.

In order to offer a product or service to the customers at the desired time and at the desired quality, the product and service quality must be guaranteed. For this purpose, companies must determine all kinds of protection methods required to ensure that the product or semi-product is not damaged during storage, and during shipment to the customer, in accordance with the conditions set out by them and their customers.

Companies ISO 9001: 2015 In the procedure for the protection of the product or service to be prepared within the requirements of the Quality Management System, there shall be essentially five main headings:

  • Description: The products whose production is completed are placed in the storage areas according to the layout scheme. The layout diagram shows the area in which the products will wait. The cards placed on the product contain information about the product.
  • Transportation: In-house, the transportation of products to the warehouses is done by the officials. Dispatch is the basis for out-of-company transport.
  • Packaging: if the customer has requested special packaging, it is complied with. Otherwise, the methods accepted by the company are applied.
  • Storage and protection: products sold are placed and stored in accordance with the warehouse layout. Product entrances and exits to warehouses are carried out in accordance with purchasing and shipping procedures. It is ensured that the products are not damaged during storage.
  • Shipment: planning is made for the realization of the products sold at any time.

There are other points of doubt about the protection of the service within the scope of production and service provision. our company TÜRCERT Technical Control and Certification The company has a strong staff and technical infrastructure to support this issue as in all quality systems.