The eighth headings in the Quality Management System standard were identified as measurement, analysis and improvement. The topics in the sub-topic of monitoring and measurement under this heading are as follows:

  • Customer happiness
  • Internal audit
  • Monitoring and measurement of processes
  • Monitoring and measurement of service

In a company, it is necessary to regularly inspect the Quality Management System in accordance with quality policies, principles, principles and standards. In order to verify the system and to make necessary corrections for the weak points to be detected and to take measures, ISO 9001. internal audit work It is called.

Internal audit activities are planned based on the status of the activities and the results of previous internal audit studies. In general, internal audit activities are carried out by auditors who have an impartial and internal audit training who are not directly responsible for the audited activities.

In these studies conducted within the Company, whether the conditions of the current Quality Management System standard are followed, whether the system is implemented effectively and whether the continuity of the system is ensured.

In general, internal audits are carried out within the company at planned intervals. However, depending on the need, an internal audit work can be done outside the plan. Nevertheless, internal audit should be conducted at least once a year in order to observe the consistency of the system even if there is no problem in the activities.

Many benefits are obtained from internal audit studies. For example, it helps to improve the existing Quality Management System. Appropriate and effective elements of the system are identified. It is also a management tool. It is an effective study in achieving the company's goals. In addition, non-conformities with internal audit studies are reduced, eliminated and prevented. Because, for the shortcomings encountered, corrective and preventive studies are started rapidly.

After the internal audit work is carried out, the results are recorded.

As a result, the internal audit activities, the weakness of the company activities and the direction to be developed are determined objectively by the employees and the problems that are likely to arise in the future are recognized and the system is aimed to be developed.

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