The eighth title of the ISO 9001 Quality Management System standard is defined as measurement, analysis and improvement. The fifth sub-heading under this heading is about improvement studies, and the topics covered in this article are as follows:

  • Continuous improvement

The commitment of the top management is essential in the enterprises that comply with the Quality Management System standard, and the most important part of this commitment is for continuous improvement. In this context, enterprises should ensure the effectiveness of the Quality Management System and continuously improve the system by using quality objectives, quality policy, internal audit results, data analysis studies, corrective and preventive activities and management review meetings, which are important elements of the quality system. These improvements must be applied to the entire system. Continuous improvement activity is the idea that everyone working in a company as thought and behavior should open every situation to discussion whether it creates problems or not, and if necessary, seeks ways to improve this situation.

  • Corrective actions

in Business ISO 9001. Corrective and preventive actions are of utmost importance in order to ensure continuous improvement in the companies that establish and manage the Quality Management System. During process controls, product or service controls, customer complaints, internal audits, or management review meetings may have identified incidents of nonconformity. In order to find and eliminate the causes of these situations and prevent them from repeating at the same time, it is necessary to decide on corrective actions, to implement this decision, then to check its effectiveness and to review it. The companies are preparing corrective actions procedure in order to provide these activities.

  • Preventive activities

In general, corrective and preventive actions are mixed. For one thing, corrective actions are actions taken to eliminate the causes of an unfavorable situation that has arisen and to prevent it from recurring. However, preventive activities focus on the problems that have not yet emerged, but which may occur in the future. In order to ensure continuous improvement for the enterprises that set up and manage the Quality Management System, preventive actions are as much contributing as corrective actions.

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