ISO 9000 series is the only ISO 9001 Quality Management System standard used for the purpose of conformity assessment within the standards. Applicable to organizations of all sizes and sectors ISO 9001 standard it also forms the basis for the standards of numerous management systems, particularly the ISO 14001 Environmental Management System and the OHSAS 18001 Occupational Health and Safety Management System.

The principles of Quality Management System are:

  • To be customer oriented. Customers' needs as well as their future needs should be well understood.
  • Leading. It is up to the leaders to motivate employees and ensure that the organization achieves its goals.
  • To ensure the participation of employees. The efficiency of the employees depends on the maximum utilization of their talents.
  • To establish process approach. If processes are identified and documented, resources and activities are managed more accurately.
  • To establish the system approach in management. Interrelated processes should be handled in a system.
  • To provide continuous improvement. The most important feature of quality systems is to be in continuous improvement.
  • Realistic approach to decision making. In order to make an accurate and effective decision, it is necessary to use and analyze the data of all activities.
  • Establish supplier relationships based on mutual benefit. The parties are in a mutual interest relationship and must create surplus value for each other.

ISO 9001 standardhas the following structure:

  1. Scope
  2. Cited standards and documents
  3. Term and definitions
  4. Quality management system
  5. Management responsibility
  6. Resource management
  7. Product realization
  8. Measurement, analysis and improvement

Items other than the first three are mandatory.

Quality management system Quality Management System describes the general requirements and documentation requirements for the whole system and emphasizes the following three of the quality management principles described above:

  • System approach in management
  • Process approach
  • Continuous improvement

In the fifth article titled management responsibility, management commitment, customer focus, quality policy, quality objectives, planning of quality management system, responsibility, authority and communication and management review are discussed.

In the sixth article titled resource management, resource supply, human resources, infrastructure and business environment are discussed.

In the seventh article entitled Product realization, product realization planning, customer-related processes, procurement, production and service operations and control of measuring and surveillance devices.

In the eighth article titled measurement, analysis and improvement, general conditions, monitoring and measurement, customer satisfaction, internal audits, control of non-conforming products, data analysis, continuous improvement, corrective action and preventive action are discussed.

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