The eighth headings in the Quality Management System standard were identified as measurement, analysis and improvement. The fifth subheading under this heading is about improvement work, and the issues covered in this article are:
- Continuous improvement
- Corrective actions
- Preventive activities
ISO 9001. The commitment of the top management is essential in the enterprises that comply with the Quality Management System standard, and the most important part of this commitment is for continuous improvement. In this context, enterprises should ensure the effectiveness of the Quality Management System and continuously improve the system by using quality objectives, quality policy, internal audit results, data analysis studies, corrective and preventive activities and management review meetings, which are important elements of the quality system. These improvements must be applied to the entire system.
Kaizen is the Japanese equivalent of continuous improvement, which forms the basis of quality studies. In Japanese, kai means change, and zen means better. These two words were combined to form the word kaizen, which means continuous improvement involving everyone. Over time, kaizen expression transcends quality studies and expresses a life style.
Kaizen philosophy is the source of continuous improvement. Continuous improvement activityIt is that everyone who works in a company as thoughts and behaviors should open every issue to discussion whether it creates problems or not, and seek ways to improve this situation if necessary. As such, continuous improvement activities cover all activities of the company. For example, improvements can be made in various areas such as increasing company productivity, new product design, just-in-time production, zero defects, customer requests and suggestions, and improving the working environment.
Recently, in parallel with the diversified customer demands, enterprises are striving to change product structures, to produce a wide range of products in a more economical but high quality and to offer different products to customers in a shorter period of time. In these circumstances, to succeed, businesses must focus on three goals: cost, quality and timing.
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