Compared to previous years, today's hospitality is changing rapidly. On the one hand, while the existing structures of hotels and accommodation facilities are expanding, on the other hand, management and control become more difficult with the increase in the number of employees. No matter how intense the information technologies are used, these plants are still dealing with a lot of mistakes. The fact that the hotel and accommodation facilities could not complete their institutional development has an effect on this.
Quality management systems they generally have two main objectives. These are customer satisfaction and continuous improvement activities. But customer satisfaction doesn't just end with the reception. Moreover, the problem is not only quality service. There is a management system that needs to be taken into account in relation to the environment, occupational safety of employees, food safety and many more. Customer satisfaction starts with customers entering the hotel. The hotels do not understand the customers and according to them only shortly as guests will surely lose. Touristic facilities have to adopt the quality concept as a whole. Quality management systems are not only accepted and implemented by the executive staff. All employees must accept and be part of the system.
Therefore, tourist facilities, enterprises HOTEQ 500 Hotel Quality Management SystemWhen they want to establish, they should start with training. This training should cover every employee from top to bottom. This is also an awareness activity. Each employee must be familiar with the HOTEQ 500 standard and conditions.
After completion of the training, the processes need to be defined and documented. All the activities of the hotel are determined one by one, followed by the procedures and application instructions, and the required spreads and report samples are designed. The aim of this work is not only to meet the standard conditions, but also to meet the requirements of the hotel.
Generally, the application can be piloted according to the size of the plant and the excess of service and employees, or the application can be started at once. All employees must be informed of new rules and new workflows before they can be implemented.
HOTEQ 500 Hotel Quality Management System After implementation, problems may occur due to unthinkable and unimaginable points when installing the system. It is very normal to experience such problems during application. The important thing is to make the necessary corrections immediately. Although no problems are experienced, as in all management systems, internal audits are required and management staff should occasionally review the system.
When all these steps are completed, HOTEQ 500 Hotel Quality Management System is established. You can now apply to a certification body and HOTEQ 500 Certificate receivable. It is a necessity to maintain and continuously improve this system even after obtaining the certificate.
While the TÜRCERT certification body provides conformity assessment, certification and training services, it also supports companies that wish to establish management systems. Therefore, hotels that wish to establish the HOTEQ 500 Hotel Quality Management System in their businesses can always consult with TÜRCERT certification body, experienced managers and employees to inquire more information or even to obtain HOTEQ 500 Certificate.