In Call Centers or Customer Contact Centers, only incoming calls are not answered. External calls are also made. As such, they serve as an important promotion and sales and marketing channel for companies.
For this reason, especially by providing technical support to customers, banks and financial institutions, insurance companies, tourism companies and agencies, hospitals and many other organizations that provide customer-oriented services such as Call Centers It is established. Call Centers or Customer Contact Centersis now a serious alternative sales channel.
Trained and expert staff working in these centers takes on a significant amount of operational burden of companies and this also reduces the operating expenses of the companies and provides significant savings.
First of all, these centers are time independent. These centers, which continue to serve on weekends and public holidays, can also provide uninterrupted service for 24 hours.
Call Centers do not provide a front desk service that only collects complaints. It can also provide many customer services such as appointment services, order management, customer assistance services, information services, sales and marketing services.
The above-mentioned large number of enterprises Customer Contact Center Management System, establishes a more open, understandable and secure communication with the customer and creates customer satisfaction in this way. Has an effective time management. The motivation of employees increases and their productivity increases. The company's competitiveness in the market increases.
However, companies that establish and manage this system in their businesses may want to prove all of these gains to their customers and competitors by obtaining a document. Certification bodiesupon request, ISO 15838 Customer Contact Center Management System Certificateand prepare. In order to receive this certificate, it is necessary to pass the audit stages to be performed by the certification body.
Do not waste time applying to the experienced managers and employees of the TURCERT certification body for more explanatory information about which organizations can obtain ISO 15838 Customer Contact Center Management System Certificate.