What Are the Benefits of ISO 15838 Customer Contact Center Management System

Call Centers have become a growing business in recent years. It is also a fact that it creates a great job. All major companies, in order to communicate with the customer Call Centers It is set up. In order to provide a faster and more reliable service to customers, a number of companies can take a step forward and call the Call Center Management System. Customer Contact Center Management System establish and manage standards. The EN ISO 15838 standard is an international standard that complies with the needs of customer-oriented companies.

Companies that establish and manage the ISO 15838 Customer Contact Center Management System increase customer satisfaction in this way and thus ensure competitive advantage to the company.

So what does ISO 15838 Customer Communication Center Management System bring to a company? Now let's focus on this:

• The biggest benefit is to ensure that communication with customers is done in a controlled and quality manner.
• With the feedback from customers, the quality of the services increases and customer complaints begin to decline.
• Customers' rights are protected.
• It is possible to monitor the services provided retrospectively.
• Regular and continuous data flow is ensured.
• Customer satisfaction is improved.
• Effective time management is applied.
• Unnecessary costs are avoided.
• The efficiency of the company increases.
• Employees' personal development is accelerated.
• Employee personal development is contributed.
• Employee motivation and self-confidence increase.
• The company's brand value rises.
• In the market, the competitiveness of the company increases and marketing advantage is created.
• Business processes gradually improve.
• The company's call quality increases.

In fact, ISO 15838 Customer Contact Center Management System standardon the one hand meets the call centers' management system requirements, while on the other hand it defines the technical conditions required for Call Centers to provide their services. Thanks to this feature, companies provide a number of benefits as described above.

The major feature of these standards is that they are designed to improve the quality of performance in the relationship between the customer and the Customer Service Center or the Call Center.

TURCERT is one of the certification bodies that provides ISO 15838 Customer Contact Center Management System Certificate. Organizations that wish to obtain information about the benefits of these documents or to have this certificate can apply to TURCERT managers and employees.