The sales process covers the successive stages and the specific methods, techniques and strategies used at each stage. Preparation, first interview, confidence building, needs analysis, offering useful aspects of the product, coping with objections, sales and creating a profitable and productive customer portfolio are certain stages of the sales process. These stages and the activities to be shown at each stage may of course be different to the sector of activity and the company. What is important is to prepare a flowchart to clarify the steps of the sales activities in a certain system. ISO 9001: 2015 Sales Process Workflow Diagram shows the steps that will ensure this flow.

Generally, there are three basic stages of a sales transaction. The first stage is the preparation for sale, planning and organization of sales. The second stage is the sales process and the persuasion phase. Finally, the final phase is the post-sales follow-up, protection of the relationship and the service development phase. A sales process should be arranged to cover all these stages.

Below is an example of a sales process work flow chart. In general, businesses implement a business process similar to this scheme. Business flow chart The information fields on are as follows:

  • Document number (Work flow chart number)
  • Release date (date on which the work flow chart was first published)
  • Revision no (Revision of the work flow chart)
  • Revision date (The date on which the workflow diagram was last revised)
  • Page number (Number of pages of work flow chart)
  • Prepared (Name and title of the person who prepared the work flow chart)
  • Checker (Name and surname of the person controlling the work flow chart)
  • Approvator (Name and surname of the person approving the work flow chart)

ISO 9001: 2015 The Sales Process Workflows may be hesitant when preparing the Flow Chart. our company TÜRCERT Technical Control and Certification The company has a staff that will provide services on these issues.

 

<Company logo>

Sales Process Workflow Chart

Document no: İAŞ / 999

Release date: 99 / 99 / 9999

Revision no: 999

Revision date: 99 / 99 / 9999

Page no: 9 / 99

Prepared

<Name, surname and title>

Controlling

<Name, surname and title>

Confirming

<Name, surname and title>

         

 

 

ISO 9001 Sales Process You can refer to the following word document as the form output of the Workflow Chart Page.
ISO 9001 Sales Process Workflow Chart