At the core of total quality is respect and trust in human thought and a continuous understanding of development and change. In total quality management, human values are essential for both manufacturers and consumers. Total quality management is based on four principles: customer priority, employee gathering, economic efficiency and improvement of business processes. These four basic principles represent continuous development.
Customer priority According to the principle of products offered to the market should be flawless and flawless. This is also important for the efficiency of the enterprise. The lower the error rates, the lower the production costs. For this, errors must be prevented. ISO 9001: 2015 Preventive action The purpose of the Procedure is to identify the main causes of errors or non-compliance during the activities of the quality management system and to plan, implement, carry out and control the preventive actions to be taken to eliminate the reasons. By identifying and eliminating steps that may create errors in business processes, future nonconformities are prevented.
Everyone in the business is responsible for the implementation of this procedure. The responsibility for monitoring and controlling the realization of the identified preventive activities is in the quality management representative.
The non-compliance with respect to the implementation of this procedure is any non-conforming situation that is inconsistent with the documented quality management system. Preventive activities are the measures to be taken in order to prevent any further negative effects.
Preventive activities can be recognized during internal audit activities. Or potential negativities can be expressed in various meetings. Statistical evaluations may reveal that some processes are out of control. Customer complaints can also give a number of signals.
In these cases, a preventive action form is completed and submitted to the quality management representative. The quality management representative investigates the reason for the nonconformity and decides whether to carry out preventive action. If it is decided to perform preventive action after the assessment, a responsible person is assigned for the preventive action to be applied and the completion date is determined. If the preventive activity is considered sufficient, the study is completed.
ISO 9001. For information on how to prepare and use the Preventive Action Procedure, please contact our TÜRCERT Technical Control and Certification company managers.
You can refer to the following word document as the form output of ISO 9001 Preventive Action Procedure Page.
ISO 9001 Preventive Action Procedure